Privacy Policy

Privacy Policy

This Privacy Policy explains how Volcanoes National Park Rwanda (“we”, “our”, or “this website”) collects, uses, and protects information when you visit www.volcanoesrwanda.org (the “Site”). By using this Site you agree to the practices described below.

1. Information We Collect

We may collect the following types of information:

• Contact information — your name, email address, and phone number when you submit an enquiry or contact form.
• Usage data — pages visited, time spent on the Site, referring URLs, and browser/device type, collected automatically via analytics tools.
• Cookies — small text files placed on your device to improve your browsing experience and enable certain website functions.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide information about gorilla trekking and Rwanda safaris.
• Connect you with registered tour operators who can arrange your visit.
• Improve the content and performance of our website.
• Send you travel updates or newsletters, where you have given your consent.

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your contact details with licensed Rwanda tour operators solely for the purpose of fulfilling your travel enquiry. Any such sharing is done with your knowledge and for the purpose you requested.

4. Cookies

Our website uses cookies to enhance your experience. You can control cookie settings through your browser. Disabling cookies may limit certain features of the Site. We use cookies for analytics (e.g. Google Analytics) and to remember your preferences. No personally identifiable information is stored in cookies.

5. Third-Party Links

This Site may contain links to third-party websites, including tour operator sites and Rwanda Development Board resources. We are not responsible for the privacy practices of those websites and encourage you to review their policies separately.

6. Data Retention

We retain contact enquiry data for a maximum of 24 months, after which it is securely deleted unless legal obligations require longer retention.

7. Your Rights

You have the right to request access to, correction of, or deletion of any personal data we hold about you. To exercise these rights, please contact us at volcanoes@volcanoesrwanda.org.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of internet transmission is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: volcanoes@volcanoesrwanda.org
Address: Volcanoes National Park Rwanda, Musanze District, Northern Province, Rwanda

Effective date: June 2026